Privacy Notice
Introduction
We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
This notice describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you.
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
Who we are
This is the privacy notice of Vision Spares Ltd, company number 07835658, trading as DIY Spare Parts. “diyspareparts.com” is a website operated by Vision Spares Ltd. (‘we’, ‘our’, or ‘us’).
Our registered office is at 124 High Street, Midsomer Norton Bath, Radstock, BA3 2DA
The information we collect
In the course of our dealings with you via our website or directly, we will collect and process personal information about you. Personal information includes any information allowing us to identify you as an individual, for example, your name, your email address, or your telephone number.
This can be categorised into the following groups:
• personal identifiers, such as your first and last names, your title and your date of birth
• contact information, such as your email address, your telephone number and your postal addresses for billing, delivery and communication
• account information, including your username and password
• records of communication between us including messages sent through our website, email messages and telephone conversations
• marketing preferences that tell us what types of marketing you would like to receive
• Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.
How we use your personal information
The data we hold about you is used exclusively to allow us to fulfil orders and provide you with the best support and service possible. Some information will be passed to third parties when necessary, such as providing your name and address to delivery agents.
Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Compliance with the law
Our privacy policy complies with the law in the United Kingdom, specifically with the Data Protection Act 2018 (the ‘Act’) accordingly incorporating the EU General Data Protection Regulation (‘GDPR’) and the Privacy and Electronic Communications Regulations (‘PECR’).
Retention period
Except as otherwise mentioned in this privacy notice, we keep your personal data only for as long as required by us:
• to provide you with the services you have requested
• to comply with other law, including for the period demanded by our tax authorities
• to support a claim or defence in court
Your rights
You have the right to ask us to:
• Confirm what personal information we hold about you and provide you with a copy of that data;
• Correct any personal information that is inaccurate;
• Remove your personal information where there is no good reason for us to continue to hold that data;
• Temporarily stop using your information if you are questioning our right to use that data and in other circumstances where that right is applicable;
• Stop using your personal information unless we can demonstrate a valid reason we need to continue to hold that data e.g., to support a product warranty;
• Stop using your personal information to send you marketing materials such as our catalogue, marketing email, discounts, or vouchers.
• Provide you with the personal information that you have provided to us, in a structured and commonly used electronic format, or transmit that information directly to another company if that is technically feasible. This applies where we are using your personal information on the basis of your consent or because it is necessary to perform a contract with you (see How we use your personal information, above).
Our security procedures mean that we may request proof of identity before we are able to disclose your personal information to you or comply with other requests.
We want to make sure that the personal information we hold about you and your preferences as to how we contact you are accurate and up to date. If any of the details are incorrect, please let us know and we will amend them.
You also have the right to make a complaint to the Information Commissioner's Office if you are not happy with how we have handled your personal information.
Review of this privacy policy
We shall update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website.
